Refund Policy

Introduction

We want you to be completely satisfied with our service. If you're not happy with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

Eligibility for Refunds

• Refund requests must be made within 7 days of purchase
• Due to AI costs, we do not support refunds for the monthly Starter plan. If you encounter any issues, we will work with you to find a solution.
• Less than 20% of purchased credits must have been used

How to Request a Refund

• Contact our support team via email support@piclabs.org
• Provide your order number and reason for the refund request

Our team will review your request and respond within 2-3 business days

Processing Time

Once approved, refunds will be processed within 5-7 business days and credited back to your original payment method.

Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.